Booking policies

Studio hire

Moving your booking

One self-service move is available with at least 48 hours’ notice, subject to availability. Moving a booking does not restart or improve its cancellation refund window. If you move it earlier, the stricter date applies.

Customer cancellation requests

The following schedule is a starting calculation, not an automatic forfeiture of your payment.

• At least 30 complete days before the applicable booking date: 100% refund.
• More than 7 days but fewer than 30 complete days before: at least a 50% refund, subject to the review below.
• 7 days or less before: the starting schedule may retain up to the booking price, subject to the fair-loss review below.

BOH will not retain more than its reasonable, evidenced net loss caused by your cancellation. We take account of costs saved, replacement bookings and reasonable steps to reduce loss, without recovering the same loss twice. Where this gives you a larger refund than the schedule, we increase your refund. You can ask us to explain the calculation. Submit your request through your private booking link or contact BOH by email; losing your link does not prevent a cancellation request. BOH reviews it before the booking is cancelled and the studio time is released. The management page shows a preliminary calculation for review. Contact BOH if the circumstances or your statutory rights require a different outcome.

Independent classes

Check the instructor, session, price and class terms shown before payment. One self-service move to another available session of the same class is permitted with at least 48 hours’ notice.

BOH reviews cancellation and refund requests for the independent instructor. Sending a request does not itself cancel your place or approve a refund. The studio-hire refund percentages above do not apply automatically to class tickets.

Events and quoted services

Check the terms, deposit, remaining balance and due date on your individual quote before accepting it. Contact BOH to discuss changes. Event date changes require BOH review.

If BOH or the instructor cancels

If the supplier cancels and cannot provide the booked service, you may choose a refund for the service not provided rather than accept a replacement or credit. Customer-cancellation deductions do not apply in that situation. If a service is not supplied with reasonable care and skill or as agreed, your statutory remedies remain available.

Online cancellation rights

The usual 14-day cancellation right does not generally apply to a consumer booking for a leisure activity on a specific date or period. This exception is not a blanket rule for all studio hire, events or services. Where statutory cancellation rights apply, they take priority; the relevant information and cancellation instructions must be given before the contract is made. Contact BOH if you are unsure which rules apply to your booking.

Business-to-business bookings can have different rights. Any specific business terms must be provided before booking.

Who supplies your booking?

Check the supplier identified on your quote or checkout. Where an independent instructor supplies a class, their identity and applicable terms must be clear before payment. BOH remains responsible for the services it supplies itself.

Refund updates

A requested or processing refund is not a completed refund. BOH checks the payment outcome before confirming completion. The time it takes to appear on your statement depends on your bank. Contact BOH if a refund needs checking.

Need help?

Email hello@boh-studios.com or call 01202 093 549. Include your booking reference so we can find your booking.

Keep private management links safe: anyone with the link can view and request changes to that booking.